Troubleshooting

Emails, sign in, syncing and reminders.

• Not getting Lifetick emailsCheck your spam folder for mail from [email protected], make sure your email address is right, and check which emails you've turned off.
• The app isn't syncingThe iPhone app saves straight to your Lifetick account. If something is missing, check your connection, pull down to refresh and make sure you're in the same account.
• I can't sign inWhat each sign in message means and what to do: a wrong password, too many tries, an account that uses Google, Microsoft or Apple, or your organisation's own sign in.
• A check-in didn't go outCheck that it's on, that it fell due after you set it up, who it goes to and their time zone. You can always send it straight away with Send now.
• Reminders aren't arrivingReminders come from each task's Email reminder setting and go to the person it's assigned to, in their time zone. Check the task, your settings and iPhone notifications.