Privacy answers for your organisation
For privacy officers and anyone doing a privacy assessment: what Lifetick collects about your people, why, where it goes, how long we keep it and how it's deleted.
Many organisations do a privacy assessment before staff or students use a new app. This page gives you the answers in one place. Our privacy policy has the full terms.
Which law applies
Lifetick is made by Meridian 86 Pty Ltd, an Australian company. We handle personal information under the Australian Privacy Act 1988 and the Australian Privacy Principles.
What we collect about your people
- Their account. Name, email address and time zone. A hashed password, unless they sign in with Google, Microsoft, Apple or your single sign-on.
- What they write. Goals, tasks, dreams, journal notes, tracker values, check-in answers, messages and one-on-one notes.
- What they do. When tasks are done and goals change, and when they last used the web or the app.
- Billing. For a team account, the owner's card is held by our payment provider. We keep a token, never the card number.
The app doesn't collect people's location or contacts. It only uses a photo when someone chooses one for a goal.
Why we collect it
To run Lifetick for your organisation: to show people their goals, send their check-ins and reminders, and show managers the progress they're allowed to see. We don't sell personal information or use what people write for advertising, and the iPhone app doesn't track people for advertising.
Who sees it
Inside your organisation, access follows your reporting lines, and journal notes and private goals stay with each person. See Access controls and leavers.
At Lifetick, only authorised employees, agents and contractors who have agreed to keep it confidential can access personal information. We may share information with government agencies, or companies helping to prevent fraud, when the law allows or requires it. It isn't given to them for marketing.
Where it goes
Your data is stored in the USA, with Linode (Akamai). Some companies handle parts of it for us: Mailgun sends our emails, Sentry tells us when something breaks, and Google, Microsoft, Apple or WorkOS handle sign in when people use them. The full list is in Answers for your IT team.
When information goes overseas, we take reasonable steps to make sure it's handled in line with the Australian Privacy Principles.
How long we keep it
- While your organisation uses Lifetick, we keep your people's data so they can carry on with it.
- When someone's deleted, their goals, tasks, dreams, journal, trackers and values are deleted straight away. Their check-in answers, messages and one-on-one notes stay with your organisation. Their email address stays on the closed account record.
- When your organisation leaves, you have 14 days after payments stop to sort them out. Then your organisation and its data are deleted.
- Backups are kept for 7 days, so deleted data is gone from them within a week.
Getting data out
Admins can download goals, tasks and journal activity for everyone as CSV files. Each person can download their own reports. See Export your data. For a copy of anything else, such as check-in answers, email [email protected] from the account's email address.
Students
Students need to be 13 or older, and the school gives consent for them on behalf of their parents. See Student privacy and data.
Questions and complaints
Email [email protected] with any privacy question, request or complaint. If you're not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
